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I'm saying nowt. ;)

Except....

HA has had occasion to write to various of their local officers and the response has been variable. I have an idea that a lot of enquiries get routed through the Regional Offices and that can have random effects.

One wheeze is to email them at customer services. They have a strict service standard that says they have to respond quickly. So you can get a prompt reply saying they're getting someone on the case.
Which is nice....

Yes, it was the Manchester office (and Bolton's ten miles north). I'll try Newcastle in a couple of days - they have a medieval office on the Quayside. There's what used to be a notorious nightclub a few doors down. The club that was in Stormy Monday is across the road. So they have the location. The Manchester office is near where the Twisted Wheel used to be. It sounds like a cosy club on the phone - and you can't get in with 'that' attitude.