Yeah I definitely need to get a phone wi' caller ID. I can't ignore the calls as it is cos you never know, it could be little'un's school ringing or it could be to do with (my) work. And yes the call centres way out in Asia are particularly difficult to deal with. I find it harder to be rude to people ringing from the other side of the world for the reasons you stay, and also because if you stray from their 'script' some of the time they don't have a clue what you're saying. Why oh WHY would any organisation exploit people on the other side of the world to do such a shit job when, frankly, they can't really do that job in the first place? Oh yes that's why, I've answered my own question by including the word 'exploit' in it...