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Jakob Nielson wrote:
The problem is that the overall system is not representative of Web users. On any given user-participation site, you almost always hear from the same 1% of users, who almost certainly differ from the 90% you never hear from.
Hhhmmmmm

Surely the 90% lurking are always changing. And that's because they're not that interested in the subject matter, not interested enough to contribute. So that's fair enough, why would you expect anything else? Why would you want to get every passing surfer to say something?