Reply back from the Notional Trust:

"Dear Mr ********

Thank you for your email.

I am unable to answer your comments myself but have forwarded them to the
Wessex Regional Office so that you may receive a reply.

Thank you for your interest in the work of the National Trust.

Yours sincerely"

(Name and Address supplied)

Is it just my imagination, or does this translate as "Yes, the Wessex Regional Office have screwed up again. They can deal with the consequences"

If so, fair enough I say.